FAQ
Everything we get asked
Korean cosmetics manufacturing, ordering, shipping and documentation, answered in full.
Log in or create an account to see pricing and order online. Product information, documents and inquiries are open to everyone.
About KINN
Are you a manufacturer or a trading company?
We are the manufacturer. KINN International is a Korean cosmetics manufacturer based in Busan, South Korea, and you are buying from our own sales desk.
Where are the products made?
South Korea. Every product in this catalogue is manufactured in Korea and ships from Busan.
What certifications does the facility hold?
ISO 22716 (cosmetics GMP) and ISO 9001. Certificates are provided on request, before you pay, along with the rest of the manufacturer documentation.
Prices and ordering
Why can I not see any prices?
Pricing is visible to registered buyers only. It takes a minute to create an account, and prices and the order button appear as soon as you are logged in.
We sell to brands, distributors, clinics and retailers, and we do not publish trade pricing to the open web.
Is there a minimum order?
Most products have no minimum: one unit is a valid order, and you can mix any products in one basket. A few lines have a small minimum shown on the product page — most DERMAEL items start at 10 pieces (100 sheets for mask sheets).
Minimums only appear on the custom manufacturing side — see OEM and private label.
How do I pay?
Credit or debit card, or bank wire transfer (T/T), both at checkout. Card payment is processed through PayPal - no PayPal account is needed. Payment is in full at the time of order and we ship once it clears.
Do you offer discounts, coupons or free shipping?
One, and it is automatic. Add 3 or more items from the catalogue — any mix of products — and 23% comes off those items at checkout. DERMAEL products are already priced at wholesale and are not included.
There is no code to enter, it cannot be combined with other offers, and shipping is always charged at cost.
Can I order a sample first?
Yes. Most products can be ordered as a single unit, so order one of anything you want to test and it ships like any other order. Lines with a small minimum, such as most DERMAEL items (10 pieces), are sampled at that minimum.
Catalogue products bought as samples are charged at their normal price and are not credited against a later order.
My order is larger than the store handles. Who do I talk to?
Send the details through the inquiry form — volume orders, pallet quantities and anything over 20 kg to the United States are quoted by our team rather than online.
Reselling, wholesale and dropshipping
Is KINN a low-MOQ Korean cosmetics manufacturer?
Yes. Most ready-made products start at 1 unit per SKU, and the rest at small minimums such as 10 pieces for most DERMAEL items — made in Korea under ISO 22716 (GMP) and shipped from Busan. Minimums apply only to private label and custom formulas.
Can I resell Korean skincare with a low MOQ?
Yes. Buy our finished products in KINN packaging — most from 1 unit, most DERMAEL items from 10 pieces — and resell them in your market. Registering the product locally is your responsibility; we supply the manufacturer documents you need. See For Distributors.
Do you offer wholesale pricing?
Yes. Prices are shown to registered buyers, and orders of 3 or more items get 23% off automatically at checkout (DERMAEL excluded).
Do you dropship to my customers?
Yes. Enter your customer's delivery address at checkout and we ship the order directly to them from Busan by EMS. Duties follow the same rules as any order: prepaid for the US (DDP), paid by the recipient elsewhere (DAP).
What is the minimum for private-label skin booster ampoules?
1,000 boxes for our formula with your label. Changing the container or outer box is quoted separately, and general skincare starts at 5,000 units.
Shipping, duties and returns
How and how fast do you ship?
By EMS (Express Mail Service) from Busan, South Korea. Transit is typically 7 to 21 business days depending on destination.
Customs can add time that is outside our control, so we do not promise a delivery date.
Who pays import duties and taxes?
United States — DDP.duty prepaid US import duty is prepaid by KINN and is already inside the price you see for US delivery. Nothing is collected from you on delivery. Shipping is charged separately by package weight at checkout.
Everywhere else — DAP. We arrange and pay the freight. Import duties, taxes and customs clearance fees in your country are yours.
I am in the US and my order is over 20 kg.
Orders above 20 kg to the United States cannot be completed online, because there is no online rate that high. Send the product list and delivery address through the inquiry form and we will quote the freight.
Do you ship to my country?
We ship worldwide by EMS, and checkout will tell you immediately if a destination is not served.
Reselling is a separate question from clearing customs. Most markets require the product to be registered locally before it can be sold — CPNP plus an EU-based Responsible Person and local-language labelling in the European Union, and equivalent schemes elsewhere. That registration is arranged by you or your local agent, and we supply whichever manufacturer documents they ask for.
Can I return an order?
No. All sales are final and non-refundable, including where goods are delayed, held or rejected by customs in the destination country. Please check your own import rules before ordering.
Documents and ingredients
What documents can you provide?
All of the following, on request and before you pay:
- MSDS (safety data sheet)
- COA (certificate of analysis)
- CFS (certificate of free sale)
- ISO 22716 (GMP) and ISO 9001 certificates
- Allergen statement
- OEM / private-label authorisation letter
Ask through the inquiry form and say which market you are registering in, so we send the right set.
Can I get the full INCI ingredient list?
Not before an order. The formula is proprietary and covered by our confidentiality policy, so the full INCI list is released only after a signed bulk order contract.
Before that you get everything else: MSDS, COA, CFS, ISO 22716, ISO 9001 and an allergen statement. If there is one specific ingredient you need confirmed for your market, name it and we will confirm it.
Can I get the exact concentration of an active?
No, at any stage and at any order size. Exact percentages are the formula, and the formula is what we manufacture. Where a concentration is a claim on the product it is stated on the product page.
Will you handle registration in my country?
No — market registration is done by you or an agent you appoint locally, because it is your market’s regulator and your licence to sell. We provide the documents your registration needs.
The full country-registration package per SKU — Free Sale Certificate, signed ingredient report, lab test report, label artwork, COA, ISO 22716 — is prepared for a committed first order under contract, scaled to the order volume per SKU. Every shipment also includes COA, MSDS and our ISO 22716 / GMP certificate as standard.
Tell us your SKUs and the quantity per SKU through the inquiry form and we will advise the exact documentation for your order.
OEM and private label
Do you make products under my own brand?
Yes, both. Private label puts your brand on a formula we already manufacture. OEM develops a new formula to your brief.
Both start the same way: fill in the inquiry form. It asks for the product, the volume, the packaging and the market.
The form is the only route in. Our production and lab team review every custom request from it, and a request that does not come through it is not something they can look at or quote.
How does a custom project run?
- Sample — formula and packaging are settled together. This is the long part.
- Approval — your sign-off on the sample is what starts production.
- Contract and 50% deposit.
- Artwork — we send the die-cut file and you return your design. You supply the logo.
- Production.
- 50% balance before release.
- Shipping, with the full document pack.
Sample revisions are included up to two rounds; you pay only the return shipping on those.
What is the minimum for a custom product?
A standard cosmetic starts at 5,000 finished units.
On a first order the packaging runs at 10,000 containers and is paid for upfront. You fill 5,000 of them now, and the packaging for the other 5,000 stays with us and goes into your next order — so you never buy it twice. It is how a container run is priced, not ten thousand units of product.
Unit price and lead time move with the formula, the packaging and the volume. Those are settled from the inquiry form.
Is my formula exclusive to me?
Yes. One customer, one formula — a formula we develop for you is never sold to anyone else, and that is built in rather than negotiated.
We do not grant territory, country or category exclusivity to anyone. Every buyer is supplied directly by the manufacturer on the same terms.
What do I receive when a custom order ships?
COA, MSDS, CFS and the full INCI list as standard. Registration in your market is still yours to file — we make it and document it, you register it.
Still have a question?
For custom manufacturing, volume quotes and anything not answered above, send us the details and our team will come back to you.